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Transforming the future of healthcare isn t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.
Here at Change Healthcare, we re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.
If you re ready to embrace your passion and do what you love with a company that s committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.
Empower Your Future. Make a Difference.
he Manager, Field Services is responsible for effectively managing operations and delivering a high level of customer service to a specific facility or multiple facilities within a geographic region. The manager is responsible for ensuring that each facility runs smoothly and meets all budget goals. Reporting to the Director, Field Services, this role is responsible for leading a team of Healthcare Representatives to ensure the highest level of customer service possible to assigned accounts. This role works collaboratively with local leadership at the customer sites and with other leadership across Change Healthcare
Customer Facing Activities 35%
Team Leadership 30%
Leads a team of Healthcare Representatives responsible for assisting patients in obtaining the maximum benefit coverage available to them through state and federal programs.
Responsible for ensuring the quality and quantity of claims taken and ensures that claims are submitted timely. Ensures that claim status is documented appropriately in the system.
Responsible for reporting and metrics for assigned territory, including WIP, HOLDS, EW, Accepted Referrals, PCSR. Provides recommendations based on reporting.
Ensures the appropriate coverage is available at all hospitals within assigned region
Fosters ongoing communications with government agencies regarding the status of claims
Manages all customer relationships in accordance with Change Healthcare policy and federal/state regulations.
Customer Facing Activities
Manages the client relationship for assigned facilities
Travels to assigned facilities on a regular basis and meets with customers to discuss the account
Function as the primary point of contact for any and all matters specific to your customers
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Fosters teamwork by actively encouraging team members to work together and by setting the right example
Proactively manages change by demonstrating the ability to support innovation and organizational changes needed to improve the organization's effectiveness
Manages team performance setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
Communicates effectively and ensures that information is passed on to others who should be kept informed.
Develops others by demonstrating the ability to delegate responsibility and to work with others and coach them to develop their capabilities. Ensures that all staff receives the training necessary to be successful.
Works with the team members on development planning and provides growth opportunities within Change Healthcare as appropriate
When staffing needs arise, partners closely with Talent Acquisition to interview and hire the best talent.
Builds collaborative relationships by developing, maintaining, and strengthening partnerships with others inside or outside the organization who can provide information, assistance, and support
Minimum Experience Required:
5+ years (including at least 1 year of leadership responsibility and two years of experience with enrollment and eligibility
People management experience preferred
Minimum of two years of experience as a Healthcare Representative preferred
Strong communication skills with a wide variety of audiences
Excellent customer service skills
Ability to demonstrate decisiveness and judgment in a wide range of situations
Basic mathematical knowledge and understanding of budgets
General knowledge of Microsoft Office
Strong follow up and organizational skills
Ability to work collaboratively within a team
Thorough knowledge of SSA/SSI disability, as well as other federal financial assistance programs and state and local government programs
Education / Training:
Bachelor s degree required in Social Work, Psychology, Nursing or relevant field
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Commitment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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